In our latest episode, Rory interviews keynote speaker and customer experience thought leader Dennis Mosley-Williams, the founder of Dennis Moseley-Williams Strategic Consulting, and co-founder of the Serious Shift Community. Discover insights from their discussion on the McKinsey study regarding the future of advice, and learn how advisors can evolve beyond traditional financial planning to become advocates for their clients by considering their overall well-being. This episode explores the shift from providing services focused on saving time and money, to creating experiences centered around meaningful time well spent. It emphasizes the importance of changing one’s mindset from “What I want my client to do” to “How do I want my client to feel.” Are you curious about the three questions that can help create a memorable experience? Or what the “Hatchback Effect” is? Uncover the answers to these questions and more in this Experience Economy Episode with Dennis Moseley-Williams.